How To Improve And Optimize Your Customer Support

“It was the best of times; it was the worst of times.” Dickens could have been describing the current state of customer support. On the one hand, you have more channels than ever before to reach customers – phone, email, chat, and social media. And on the other hand, you have more customers who are … Read more

7 Steps You Need To Take When Publishing A Book

There are a lot of things to think about when publishing a book. From coming up with an idea to writing the manuscript, to finding the right publisher, there are many steps along the way that can make or break your success as an author. But don’t worry – by following these seven essential steps, … Read more